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KAREN BAUMBACH
EXECUTIVE DIRECTOR

Karen has been with Ecu-Health Care since 2002. As the Executive Director, she oversees the day-to-day operations of the program.  Karen is also directly involved with assisting individuals and families apply for and enroll in any and all available health care programs.
Karen is a Certified Navigator with the Massachusetts Health Connector and a Certified SHINE counselor, specializing in benefits and assistance programs available to Medicare beneficiaries.
In the Fall of 2004, Karen completed the Berkshire Leadership Program sponsored by the Berkshire Chamber of Commerce. The Berkshire Leadership Program seeks, prepares, involves and sustains leaders from diverse backgrounds who are committed and competent to address community challenges and improve the quality of life in the Berkshires.
In the fall of 2006 Ms. Baumbach won a special community service award from the Northern Berkshire Community Coalition for her exemplary service to the commmunity. This was in recognition of her leadership in making North Berkshire the community wth the most residents enrolled, per capita, in Prescription Advantage, the state’s prescription drug plan for elders and the disabled.
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BARBARA B
RECEPTION/SUPPORT STAFF
Barbara joined the Ecu-Health Care staff in October 2020. She comes to us from The Brien Center for Mental Health and Substance Abuse, having been there 6 years as Medical Records Clerk/Support Staff. Prior to The Brien Center, Barb was a proud 10 year employee of the former Northern Berkshire Health Systems. She worked in Materials Management & Accounts Payable at North Adams Regional Hospital, as well as Reception/Materials Management for the Northern Berkshire VNA. Barb brings many years of office and computer experience.
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MELISSA MONTOYA
HEALTH COVERAGE COUNSELOR/OUTREACH & EDUCATION SPECIALIST

Melissa joined the staff of Ecu-Health Care as Health Coverage Counselor/Outreach & Education Specialist in February 2019. Melissa is a Certified Navigator with the Massachusetts Health Connector and a Certified SHINE counselor. She was formerly a Program Assistant/Nutrition Assistant with Berkshire North WIC. Melissa comes to us with a background in medical coding and billing, financial counseling and holds a B.A. in Sociology.
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ERICA HOLMAN
HEALTH COVERAGE COUNSELOR/INFORMATION SPECIALIST
Erica became a member of the Ecu-Health Care team in November 2019. She is a Certified Navigator with the Massachusetts Health Connector and a Certified SHINE counselor. Miss Holman attended a Post Secondary program at McCann Technical School where she took part in Skills USA local, state, and national competitions. Graduating at the top of her class, she also served on the Student Advisory Committee for the Medical Assisting Program. Having formerly been employed at Oral & Dental Implant Surgery for several years, Erica brings much experience with both medical & dental insurance.
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